Dog Kennel
Lane Surgery
Transforming Patient Care with Docwise Ambient Scribe
About the Clinic
Located in Oldbury, Dog Kennel Lane Surgery is committed to delivering exceptional primary care to the local community. Facing the challenges of administrative burden and time pressures affecting GP practices nationwide, the surgery trialled Docwise Ambient Scribe to explore how AI technology could support clinicians and patients.
The Challenge
Like many GP practices, Dog Kennel Lane Surgery’s clinicians were spending significant time on documentation during and after consultations. This administrative burden meant less time for direct patient interaction, longer working hours, and increased cognitive load for healthcare professionals. The practice sought a solution that would allow doctors to focus more on patient care whilst maintaining accurate, comprehensive clinical records.
Docwise Ambient Scribe
Dog Kennel Lane Surgery implemented Docwise Ambient Scribe, an intelligent documentation assistant that automatically transcribes consultations and generates structured clinical notes in real-time. The AI-powered scribe listens to patient conversations, creates investigation request summaries, and enables output transfer to existing clinical systems.
Real-Time Transcription
Real-time transcription of patient consultations
Automated Clinical Notes
Automated clinical note generation with appropriate coding
Telemetry Oversight
Oversight capability using a telemetry dashboard
Referral & Summaries
Generation of referral letters and clinical request summaries
Security & Compliance
Full compliance with NHS data protection and security standards
Data Governance
Audit trails and role-based access to meet NHS security standards.
The Results
Docwise Ambient Scribe delivered measurable improvements across multiple areas.
Reduced manual typing
Documentation time reduced by 20% per consultation
Improved rapport
Direct patient interaction increased by 25% when using Docwise
Time Saved
40 minutes saved per clinical session
Satisfied Users
Positive clinician satisfaction of 98% with note quality
Key Benefits Realised
For Clinicians
- Reduced administrative burden and cognitive load
- More meaningful patient interactions
- Reduced after-hours documentation
- Improved clinical note quality and consistency
- Greater job satisfaction and reduced burnout risk
Why We Recommend Docwise
Following our successful trial, we have made Docwise Ambient Scribe a permanent part of our clinical workflow at the surgery. The technology addresses one of the most significant challenges facing general practice today: the administrative burden that takes time away from patient care. We recommend Docwise to any practice looking to improve efficiency, enhance patient experience, and support clinician wellbeing.
– Dr Mohammad Ali